Mobile Integrated Healthcare (MIH)
Over the past 75 years, Mercy Flights Inc., located in Medford, Oregon, has provided integrated mobile healthcare in Southern Oregon and Northern California. Pioneering new ways of helping those in need is part of our DNA, and there are no signs of slowing down as our neighbors face new challenges accessing the healthcare system.
In 2016, Mercy Flights launched a Mobile Integrated Healthcare (MIH) program. This unique program provides personalized healthcare in the convenience of a patient’s home. This care is delivered by a multi-disciplinary team that receives specialty training to deliver it. The healthcare continuum in the United States is overdue for a change in how we provide patient care, and the Mercy Flights MIH Team has been positioned to transform the pre-hospital and post-patient approach.
Since the program began, Mercy Flights has improved patient outcomes remarkably. And the best part is yet to come! Our dedicated Mobile Integrated Healthcare team is paving the way for exciting changes in the healthcare system. Join us as Mercy Flights redefines patient care with innovative mobile healthcare models and empowers our community with personalized healthcare services.
OUR MOBILE INTEGRATED HEALTHCARE TEAM PROVIDES:
- Quick response to patient needs.
- On-the-spot healthcare treatment is provided in the convenience of the patient’s home.
- An alternate response to those who are experiencing behavioral health crises and non-emergent treatment, reducing the need for a full multi-emergency service response, including police, fire, and ambulance.
- Provides post-hospital care, focusing on chronic disease management, health education, and medication education and management.
- Care coordination in a fragmented healthcare system by acting as a liaison for all (patient, family, and care team).
Mobile Integrated Healthcare: Patient Spotlight
Mercy Flights Inc. was approached in early 2023 to be featured on Viewpoint®, a nationally distributed television program that provides innovative and unique content, featuring the world’s most influential organizations and individuals.
Viewpoint® producers approached Mercy Flights Inc. to highlight how we are changing the world of innovative mobile healthcare through our Mobile Integrated Healthcare Team (MIH). In May of 2023, a film crew arrived in Medford, Oregon to start filming. The crew captured insight from our Mercy Flights Inc. leadership, met with a patient who was positively impacted by the MIH program, and learned more about the history of who we are and where we are headed.
Mercy Flights Community Partners
At Mercy Flights, we’re bringing mobile healthcare to our neighbors who need help navigating healthcare systems. We know that every person’s health is important to the health our region.
Our Mobile Integrated Health providers are field experienced EMTs and paramedics that have received additional training to support the needs of our most vulnerable neighbors.
Crisis Support
Everyone faces tough moments, and sometimes we all need extra help. Jackson County Mental Health, together with Mercy Flights’ Mobile Integrated Healthcare team, offers Crisis Intervention Specialists who can provide immediate support when it’s needed most.
If you or someone you know is struggling or in crisis, help is available 24/7.
- Call or text 988 or chat at 988lifeline.org to connect with trained crisis specialists who can offer support, assess the situation, and help create a safety plan.
- Jackson County Mental Health works closely with the 988 Suicide & Crisis Lifeline. When more help is needed, callers are smoothly connected to our 24/7 Crisis Team.
- You can also reach our local crisis line directly at 541‑774‑8201 for crisis support or to request our mobile crisis response team.
For a recent interview on 9-8-8 services, please click play on the link below.
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If you are experiencing a crisis right now, please call 541‑774‑8201 or call/text 988.
Additional Resources
Mobile Integrated Healthcare PROVIDER Brochure
Make a Referral
If you would like to make a referral, please click HERE and our MIH staff will be in touch with you.
Connect with Us
We value our partnership with local healthcare providers and are always looking for ways to streamline patient care and remove barriers to meet the healthcare needs of our community.
Hours of Operation: The Mercy Flights
MIH team healthcare providers work
Monday–Friday from 7:30 a.m.–8 p.m.
Direct Number: 541-858-2637
Email: MIHgroup@mercyflights.com
