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Membership Community Specialist

Posting Number: MCS819
Job Title: Membership Community Specialist
Job Hours: Monday-Friday – 8am-5pm

Mercy Flights is accepting applications for a Full-Time Membership Community Specialist.
Mercy Flights was established in 1949 and is a non-profit EMS agency providing clinical services for Ground, Rotor Wing and Fixed Wing 911 EMS and Inter-facility transports. Mercy Flights offers competitive pay and a comprehensive benefits package, as well as career growth potential and educational scholarships. We are supported by a state of the art Communications Center, full simulation lab and top of the line equipment.

The primary focus of a Membership Community Specialist is building relationships in the community by providing outstanding customer service with a focus on membership retention and recruitment; presenting knowledge of Mercy Flights history and services provided along with the benefits of the membership program.

Position Information:
Hours: 40 hrs./wk., Monday-Friday, 8:00am-5:00pm;
Benefits: Company paid employee medical, dental & vision coverage, life insurance, short-term disability, 401k; earned time off (ETO).

Essential Duties and Responsibilities:
Provides the highest level of customer service to community members and for membership inquires and assistance to current members;
Organizes and conducts presentations about Mercy Flights’ membership program for the purpose of expanding awareness in the community, building relationships, and gaining new members;
Creates and revises membership informational materials as needed in partnership with others to stay current and marketable;
Makes recommendations and assists with the development of print, radio and television advertising campaigns related to membership;
Consistently demonstrates a professional demeanor and a respectful, cooperative, and helpful behavior to everyone internal and external working as a team player.

Education and Experience Qualifications:
High School diploma or equivalent;
2-3 years or experience in a similar role;
Exceptional customer service and relationship building skills;
Strong verbal and written presentation and communication skills;
Ability to give presentations in front of various sized groups in an engaging, caring and professional manner;
Excellent organization and time management skills;
Accurate and detail oriented;
A team player who is professional, respectful, cooperative and open to others’ ideas;
Working knowledge of Microsoft Office Suite including word, excel, outlook along with web based applications.

How to apply:
Complete an application packet by clicking on the blue button below or call the Human Resources Department at (541) 858-2639. To ensure consideration, a completed application packet must be received. Late or incomplete applications will not be considered. This position will remain open until filled.

Application packets may be submitted by:
* Email to;
* Fax at (541) 772-1773;
* In person at 2020 Milligan Way, Medford, OR

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