We are working to save lives and foster healthy communities in Southern Oregon and Northern California. We rescue neighbors in crisis and deliver them safely to our hospital partners. We engage with other first responders and lawmakers to ensure that the needs of residents come first. Our company was founded for a cause, not for a profit.
20,000
Household Memberships
20,000
Number of Patients Flown
71
Years of History
The nation's first nonprofit air ambulance
Founded in 1949 with a social mission to serve residents in need, Mercy Flights provides nonprofit air and ground medical transport while also leading programs that improve community health.
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In the community
Supporting the community is one of our top priorities.
Learn about our programs
What makes us different?
Driven by our nonprofit status we work with a shared vision to save lives and foster healthy communities in Southern Oregon and Northern California.
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Aircraft and ambulances may be the tools we use to save lives, but our people are the true lifeline of Mercy Flights Inc. From the office, dispatch and mechanical experts who keep us running smoothly, to our flight, ground and medical crews on the front line, every team member plays a critical role. Together we care for families, friends and neighbors to build safer, healthier Southern Oregon and Northern California communities.
A message from our CEO, Sheila Clough…
There is no question that 2021 was a year of exciting growth and success for Mercy Flights. It was also a year of unprecedented change and challenge as our team worked tirelessly alongside partner first responders and health care providers to serve our communities during an on-going global pandemic. I am incredibly proud of our extraordinary team of dedicated professionals who have skillfully prioritized the needs of our neighbors. While aircraft and ambulances may be the tools we use to save lives, there is no question that our people are the true lifeline of Mercy Flights Inc. From the office, dispatch and mechanical experts who keep us running smoothly, to our flight, ground and medical crews on the front line, every team member plays a critical role in caring for families, friends and neighbors and building safer, healthier Southern Oregon and Northern California communities. Their ability to be nimble and flexible during a difficult year has strengthened both our organization and the communities we serve.
In 2021, Mercy Flights celebrated the launch of our first formal short-term strategic plan. Following a thorough assessment — including extensive input from our team members and community partners — we have made incredible progress. This plan is designed to enhance the quality of care we provide and our ability to respond to the needs of our communities, increase efficiencies, strengthen our business structure, and improve our team culture, making Mercy Flights an excellent place to work. I am inspired everyday by the commitment of our team and the growth we are experiencing together. Here are just a few of the highlights from 2021: As our communities grow, we see our hospital and health system partners becoming more advanced and sophisticated in the level of care they provide. While, individually our teams do incredible work, together, we are enhancing the way emergency services are managed and delivered in our communities. Our combined expertise, resources and shared vision for healthier communities are serving as a partnership model for the entire state. I look forward to working alongside our team – and community partners — to continue the non-profit legacy of our founder, George Milligan. Sheila Clough
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Mercy Flights and COVID-19 Vaccinations
As the Mercy Flights team continues our core work of providing medical transportation to our neighbors, we are also working closely with local health authorities to support the community roll out of COVID-19 vaccinations. In this second phase of vaccinations (Phase 1b-c), we are working with the Jackson County Health Department to serve our most vulnerable neighbors who are living in residential care facilities and unable to travel to vaccination clinics. Moving forward, we will continue to assist our public health partners with the vaccine role out to community members under the Oregon Health Authority and Governor Brown’s COVID-19 vaccination plan.
At this time, we encourage our Mercy Flights Members to seek vaccinations through their health care providers or county vaccination clinics. If we have the opportunity to host a vaccination clinic, we will be sure to let our members and our communities know.
Thank you for your support and patience as we work together to slow the spread of COVID-19.
Ben’s Story
Until an unexpected illness occurred two years ago we believed, as we’re sure many do, that a Mercy Flights membership for a young and healthy family would never be needed. Why would we pay a membership fee for a service we would never use? We learned the hard way that life can veer strangely off course when you least expect it.
Read MoreRead MoreHonoring Our Founders
Mercy Flights honors Helene Milligan, the wife of George Milligan, for her contributions to Southern Oregon and Northern California.
