Website Privacy & Cookie Notice

Last Updated: July 6, 2026

Mercy Flights, Inc. respects your privacy. This Website Privacy & Cookie Notice explains how our public website uses limited website technologies such as cookies, analytics, form security tools, and embedded content.

This notice applies to information collected through our public website, mercyflights.com. It is intended to supplement, not replace, our Notice of Privacy Practices, which explains how Mercy Flights may use and disclose protected health information under HIPAA.

Information We May Collect Through Our Website

When you visit our website, certain technical information may be collected automatically, such as:

Browser type
Device type
Pages visited
Date and time of visit
General website usage information
Approximate location based on browser or network information
Cookie and consent preference information

If you choose to submit information through a website form, we may collect the information you provide in that form.

Please do not submit emergency medical information through our website. In case of an emergency, call 9-1-1.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support basic website functionality, protect forms from spam or abuse, understand website usage, and remember your cookie preferences.

We categorize cookies and website technologies as follows:

Necessary Cookies

Necessary cookies support core website functions, security, accessibility, and cookie preference management. These cookies are required for the website to work properly and cannot generally be disabled through our cookie banner.

Functional and Security Tools

We use CAPTCHA/reCAPTCHA through Ninja Forms to help protect website forms from spam and abuse. This tool is used for form security and fraud prevention.

Analytics Cookies

We use Google Analytics 4 through Google Tag Manager to help us understand general website traffic and improve the website. Google Analytics may collect information such as pages visited, browser type, device type, and general usage patterns.

Google Analytics is categorized as an analytics tool and is managed through our cookie consent settings.

Marketing Cookies

Mercy Flights does not currently use Meta/Facebook Pixel, Google Ads remarketing, retargeting pixels, session replay tools, chat tracking, or advertising-related tracking technologies on the website.

Cookie Consent and Preferences

We use Complianz to manage cookie consent and privacy preferences on our website.

Visitors may choose to:

Accept all cookies
Reject non-essential cookies
Manage cookie preferences by category

You may update your preferences at any time by using the Cookie Settings or Privacy Preferences link in the website footer.

Global Privacy Control

Our website is configured to recognize Global Privacy Control, also known as GPC, where supported. GPC is a browser or device-level privacy signal that communicates a user’s preference to opt out of sale, sharing, or targeted advertising.

Mercy Flights does not currently use sale, sharing, targeted advertising, retargeting, or cross-context behavioral advertising tools on the website. When a GPC signal is detected, applicable non-essential advertising or marketing tracking technologies, if any, are treated as opted out.

Third-Party Services

Our website may use or link to third-party services, including:

Google Tag Manager, used to manage approved website tags
Google Analytics 4, used for website analytics if analytics consent is provided
Google CAPTCHA/reCAPTCHA through Ninja Forms, used for form security
Embedded media providers, if video or other embedded content is displayed
Social media links, such as Facebook or Instagram

A link to a third-party website or social media page does not mean that Mercy Flights controls that third party’s privacy practices. We encourage visitors to review the privacy policies of any third-party websites they visit.

Patient and Health Information

Mercy Flights does not use website analytics, advertising pixels, retargeting pixels, session replay tools, or social media tracking pixels to collect protected health information.

If a website page or form could involve patient-sensitive information, appointment or transport intent, billing, membership information, or other health-related information, Mercy Flights reviews the use of website technologies on that page to help ensure only appropriate and approved tools are used.

Our use and disclosure of protected health information is described separately in our Notice of Privacy Practices.

Do Not Sell or Share

Mercy Flights does not currently sell personal information collected through the website and does not currently share website visitor information for cross-context behavioral advertising.

If required by applicable privacy law, visitors may use the Privacy Choices or Cookie Settings link in the website footer to opt out of non-essential cookies, targeted advertising, sale, or sharing.

Changes to This Notice

We may update this Website Privacy & Cookie Notice from time to time to reflect changes in our website, technologies, legal requirements, or privacy practices. When we update this notice, we will revise the “Last Updated” date above.

Contact Us

If you have questions about this Website Privacy & Cookie Notice, our Notice of Privacy Practices, or Mercy Flights’ privacy practices, please contact:

Compliance Officer and HIPAA Privacy Officer
Mercy Flights, Inc.
2020 Milligan Way
Medford, Oregon 97504
Phone: 541-858-2600

Website Privacy and Cookies

This Notice of Privacy Practices explains how Mercy Flights may use and disclose protected health information under HIPAA.

For information about how our public website uses cookies, Google Analytics 4, Google Tag Manager, CAPTCHA/reCAPTCHA, embedded media, and cookie consent preferences, please review our Website Privacy & Cookie Notice.