Our team, our heart

At Mercy Flights, it’s not just the aircraft and ambulances that save lives, it’s the dedicated people behind them. Every day, our team comes together with a shared commitment to Community, Compassion, Teamwork, Service, and Excellence, making a meaningful difference for the families, friends, and neighbors we serve throughout Southern Oregon. From our medical crews and first responders to our mechanics, communications specialists, and administrative professionals, every employee plays a vital role in our mission of saving and enhancing lives by delivering vital integrated mobile healthcare in the sky and valleys below.

Joining Mercy Flights means becoming part of a close-knit organization where your contributions are valued, your growth is encouraged, and your work has a direct impact. You’ll have the opportunity to build a rewarding career while enjoying all that beautiful Southern Oregon has to offer, from stunning mountains, rivers, and lakes to abundant outdoor recreation, vibrant communities, and an exceptional quality of life. Along with meaningful work, Mercy Flights offers competitive compensation, comprehensive benefits, retirement planning opportunities, paid time off, company-provided uniforms, and other valuable employee perks. If you’re a skilled, compassionate professional looking to make a difference while working alongside an outstanding team, we invite you to discover a career with Mercy Flights.

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Core Values

Mercy Flights is committed to serving with Community, Compassion, Service, Teamwork, and Excellence in all we do.

Community

Rooted in Community, driven by care.

Compassion

Hands that help, hearts that listen.

Teamwork

One team. One commitment. One mission.

Excellence

Setting the standard in care.

Service

Support when it matters most.

Invested in You

Medical, Dental & Vision

We believe healthy employees build strong communities. That’s why we offer comprehensive medical, dental, and vision coverage designed to help you and your family stay healthy, feel supported, and have access to the care you need. From preventive services to ongoing wellness support, our benefits help provide peace of mind so you can focus on what matters most both at work and at home.

Lifestyle
Accounts

We believe supporting our employees means investing in the whole person, not just the work they do. Our Lifestyle Account program offers flexible reimbursement options designed to support your health, well-being, financial goals, and everyday life. Employees may be eligible for reimbursement of expenses such as gym memberships, fitness programs, worksite clothing, pet care, tuition, student loan payments, and more. This unique benefit empowers team members to choose the resources that matter most to them, helping them thrive personally and professionally.

Company-Paid &
Voluntary Benefits

At Mercy Flights, we understand that financial security and peace of mind are important for you and your family. That’s why we offer a comprehensive range of company-paid and voluntary benefits designed to help protect you from life’s unexpected challenges. Company-paid life insurance and short- and long-term disability coverage provide a strong foundation, while voluntary options such as additional life insurance, critical illness, and accident benefits allow you to tailor coverage to your needs. These valuable benefits are designed to support your health, well-being, and financial stability now and in the future.

Retirement
Plan

Planning for your future starts today. Our competitive retirement plan helps employees build long-term financial security through convenient savings opportunities and valuable employer support. Whether you’re just beginning your career or preparing for retirement, we’re committed to helping you achieve your financial goals.

Earned
Time Off

We recognize the value of work-life balance and believe time away from work is essential. Our earned time off program rewards employees with increasing time away from work opportunities based on their years of service, allowing you to rest, recharge, spend time with family, and enjoy the activities that matter most as your career grows with us.

Company-Provided Uniforms

We make it easy for employees to arrive ready for success. Company-provided uniforms help create a professional appearance, foster team pride, and eliminate the expense and uncertainty of work attire. It’s one more way we support our team and ensure employees have the tools they need to represent our organization with confidence.

Service Awards and Citations

Unit Citation Recognition Overview

In May 2026, members of the Mercy Flights team, alongside regional emergency services partners, were recognized with a Unit Citation from the Oregon Fire Chiefs Association for their exceptional response during a complex rescue operation in the Forest Park area.

The award honored the outstanding professionalism, teamwork, and coordination demonstrated by responders from multiple agencies who worked together under challenging conditions to ensure the best possible outcome. The recognition highlights the critical role that strong interagency partnerships play in delivering high-quality emergency care throughout Southern Oregon.

Mercy Flights team members recognized included:

  • Jacob, Paramedic
  • Ethan, EMT
  • Ben, Pilot
  • Casey, Flight Nurse
  • Matthew, Flight Paramedic

This recognition reflects Mercy Flights’ ongoing commitment to excellence in patient care, aviation safety, and collaborative emergency response. It also serves as a testament to the dedication of first responders throughout the region who work together every day to serve and protect their communities.
Mercy Flights is proud to stand alongside its partners, including Jacksonville Fire Department, Ashland Fire & Rescue, Applegate Fire District, and Emergency Communications of Southern Oregon (ECSO 911), in advancing coordinated, patient-focused emergency care.

OREGON STATE PROVIDER OF THE YEAR AWARD — PARAMEDIC

The EMS Provider of the Year Award honors an individual EMR, EMT, AEMT, EMT-I and/or Paramedic who displays exemplary dedication in his or her quality of patient care and service to their community.

This year’s recipient: Shannon Roesler, Paramedic Mercy Flights

Learn More

AWARDS

EMS Commitment to Quality Award
Mercy Flights Explorer Post 131

1994 EMS Commitment to Quality Award
Oregon Health Authority

1999 EMS Unit Citation
Oregon Health Authority

2001 EMS Unit Citation
Oregon Health Authority

2001 EMS Unit Citation
Oregon Health Authority

2002 EMS Unit Citation
Oregon Health Authority

2003 EMS Unit Citation
Oregon Health Authority

2003 Outstanding Teamwork Award
Josephine County EMS Board

2003 Outstanding Teamwork Award
Josephine County EMS Board

2006 EMS Unit Citation
Oregon Health Authority

2015 EMS Unit Citation
Oregon Health Authority

2016 EMS Unit Citation
Oregon Health Authority

2016 Jackson Care Connect
Innovation and Improvement Award

2016 Outstanding Corporate Citizen Award
Medford Chamber

2017 EMS Unit Citation
Oregon Health Authority

2017 EMS Commitment to Quality Award
Mobile Integrated Healthcare Program

2017 Department of Defense ESGR
Pro Patria Award

2017 Department of Defense ESGR
Above and Beyond Award

2020 Department of Defense
ESGR – Above and Beyond Award

2021 Department of Defense ESGR
Statement of Support

FROM OUR TEAM

“

I greatly appreciate the efforts being made to make this an excellent place to work.

“

I believe this company is amazing, the leadership team and everyone who works here is great.

“

The company and the mission are great.

“

I love working here!

“

I respect our leadership team and feel they are giving 100% to make Mercy Flights a success and a great place to work for all employees.

Why the Rogue Valley?

  Cost of Living

The Rogue Valley is a very affordable place to live. Cost of living, property taxes and state income taxes are lower than most big cities on west coast.  Our average commute is only about 15 minutes, so you save a lot on gas and time. Recreation is in abundance as well which generally has a nice, often free, price tag for entertainment.

  Climate

If you heard that it rains a lot in Oregon, you have not visited the Rogue Valley. We enjoy close to 200 days of sunshine per year with less than half the rain of Portland or Eugene. Summertime temperatures rarely rise above 100 degrees, and snow doesn’t often make it to the valley floor. It stays in the mountains making local skiing at Mt. Ashland a joy.

  The Outdoors

Our region is known for its world-class outdoor activities. Our team especially enjoys the many golf courses, parks, rivers and mountains for biking, hiking, skiing, boating, you name it.

Play VideoPlay Video

”Work should be fun and fulfilling, should it not? Check out this video for a glimpse into our culture.

Don’t see a job you’re looking for?

If you don’t see a position you are interested in, we would still love to hear from you!

Contact us at HR@mercyflights.com and tell us why you want to work with Mercy Flights. We look forward to getting to know you!