What is the Mercy Flights membership program and how does it work?
Mercy Flights’ membership program allows for quality emergency care at little or no cost to our members. Mercy Flights will bill a member’s insurance company for services we provide. As a member of Mercy Flights, the insurance payment or payments will be considered payment in full.
If an Oregon resident member does not have insurance or their insurance denies payment, their bill will be reduced by 50%. This 50% Oregon member discount also applies to non-emergency ambulance transportation and treat and non-transport services. California residents should call our membership office to discuss the details of California member benefits: 1-800-903-9000. Click here to see our CA Membership agreement.
Why do I need a Mercy Flights membership?
Most health insurance plans only cover a portion of ambulance charges, leaving you with a balance to pay. Mercy Flights membership helps ease that financial burden. If your insurance pays any amount for your Mercy Flights service, we will write off your patient portion. Mercy Flights membership provides a unique benefit. We can provide non-emergency air and ground ambulance transport. Your membership entitles you to a significant savings on this type of service, which is usually not covered by insurance plans.
Who can join the Mercy Flights Membership Program?
Mercy Flights is based in Medford, Oregon. Our Membership is open to anyone. It is especially important to those people living within our service areas:
Mercy Flights is the (9-1-1) emergency ground ambulance provider for Jackson County, Oregon, not including the Rogue River and Ashland Fire Districts. We have reciprocal agreements with these Fire District ground ambulance providers, along with the American Medical Response in Josephine County and Glendale Ambulance Service in Douglas County.Click here to see our Service Areas.
The Emergency Medical Transport Helicopter Ambulance serves Southern Oregon (within 150 air miles of Medford, OR) and Northern California (as designated by NORCAL EMS). Click here to see our Service Areas.
Our Fixed Wing Advanced Life Support Air Ambulance serves the Western United States (within 1,000 air miles of Medford, OR, within the continental United States). Click here to see our Service Areas.
How much does the Combined Air and Ground membership cost?
Who is eligible to be part of a household membership?
Eligible household members consist of the head of household, spouse, and immediate family members who live at the same physical location, are legal dependents (as determined by Internal Revenue Service guidelines) and are under 19 years of age. These legal dependents can include unmarried dependent fulltime students, under the age of 22, who reside at a different physical location or a spouse who resides in a care facility. Qualifying household members also include: disabled children, minor children of non-custodial parents, domestic partners, and dependent parents residing at the same physical location. Disabled children and dependent parents will continue their membership, if they move from the household into a care facility.
When does my Mercy Flights membership become effective?
Your membership becomes effective 30 days after receipt of your application and payment.
What do I do if I am transported by another ambulance company?
If you are transported by American Medical Response in Josephine County, Glendale Ambulance District in Douglas County, Rogue River Fire District, or Ashland Fire District, please notify their business office that you are a Mercy Flights member. They will confirm your ground membership and then honor it in accordance with their program’s membership benefits. Mercy Flights does not have reciprocal agreements with other medical air transport services. Your air membership is for services provided by Mercy Flights only.
What if I have another question?
Please call our Membership Department at 541-858-2600 or 800-903-9000 with any other questions. Or Click Here to Send a Question or Comment to our Membership Department. We will be happy to answer any question you may have about our membership program.
BTS, LLC is the FAR Part 135 Certificate Holder providing aviation services and owns and operates the helicopter used by Mercy Flights, Inc.